-- Frequently Asked Questions --
How do I book in a portrait?
By going to the Portrait Shop you can browse all the different sizes available. Once you've settled on a size, you can place a deposit by clicking the "Place Deposit" button. This will add it to your basket. Then all you need to do is checkout!
IS THERE A WAITING TIME FOR PORTRAITS? IF SO WHERE CAN I FIND THE CURRENT WAITING TIME?
Once booked in, your portrait can take anywhere between 8 - 12 weeks to complete, please message me at any time for an update. If you haven't already sent in your photos, I will usually prompt you about a fortnight before I begin.
WHAT SIZE PORTRAITS CAN I ORDER?
There are four main sizes of portrait.
- 5x7 inch - Diddy Drawings
- Small, A4 - 8 x 12 inches
- Medium, A3 - 12 x 16 inches
- Large, A2 - 16 x 24 inches
WILL YOU INCLUDE THE BACKGROUND?
Normally I edit the background out, just so the animal is front and centre and the main focus of the drawing. If the pet is sleeping with a teddy, or on a blanket/cushion etc. and is important for the portrait, I will of course draw that. Please ask if you'd like your background drawn in, or even a different background - for example the addition of grass is requested a lot.
CAN YOU HAVE MORE THAN 1 ANIMAL IN A DRAWING?
Yes! You can have up to about ten animals in my largest size, unless you'd like a private quote for a custom size. It costs £15 to add in another pet. Diddy Drawings are usually for a single pet, however there are a few limited edition slots for Doubles and Triples!
HOW CAN I PAY FOR MY ORDER?
Once you go through to complete your order, you will have the option to pay via PayPal or card payments. I accept cheques and cash and BACS in extreme cases, but these are my preferred methods of payment.
IS THE POSTAGE COVERED FOR ANY DAMAGE OR LOSS?
I send all portraits via Signed For Royal Mail, unless they need to be insured for more, then they go next day delivery so they are fully compensated if they are damaged or lost. You have the option for a full refund, or for me to do another portrait for you.
DO YOU SHIP INTERNATIONALLY?
I do! I have shipped to every continent so far with no issues. However, please take your own customs charges into account when dealing with precious items - such as your portraits!
HOW FAR IN ADVANCE DO YOU NEED MY PHOTO?
I can start your portrait as late as the day you send me the photos! However, I will prompt you around a fortnight before your slot just to indicate you're coming up soon on my list.
HOW DO I SEND MY PHOTOS?
Once booked in, I will send you an email thanking you for your purchase - this email will be from ME, not the order confirmation. You can reply straight back to that email, email me at any time, or use Facebook messenger to pop over your photos. Feel free to send as many as you'd like! It's actually better for me to see multiple photos!
DO YOU OFFER A FRAMING SERVICE?
At present, I don't. I would love to, but until I find a courier that ships glass, I recommend you find your own local framer.
DO YOU STORE MY DRAWING FOR FUTURE ITEMS?
Yes, every drawing I do is scanned. Once it's scanned you can come back whenever you'd like for cards, teatowels, mugs, cushions, even baubles! I keep it on file forever.
DO YOU OFFER GIFT VOUCHERS?
I do indeed, at present I give out discount codes which you can use in my Etsy store or Website Shop. The next upgrade for this website will include a Gift Card feature - which is quite exciting!
MY PET DOESN'T SIT STILL FOR PHOTOS, IF I SENT YOU A FEW PHOTOS COULD YOU CREATE ONE USING THOSE?
Yes, of course. In fact, all of my portraits are drawn using photos... As of yet, I still haven't found an effective method to make pets sit still long enough haha
HOW LONG WILL MY DRAWING TAKE FOR YOU TO DO?
Once I start drawing, depending on size/complexity/quantity of pets included/whether background is included/quality of photo, it can take from two hours to a week.
I HAVE MORE THAN ONE PET BUT I DON'T HAVE A PHOTO OF THEM TOGETHER. WOULD YOU BE ABLE TO DRAW THEM TOGETHER USING SEPARATE PHOTOS?
Yes I can. I work with separate and multiple photos regualarly. In fact, I can even do the same with a single pet... If you like the eyes from one, but the pose from another I can merge all your favourite aspects from different photos together to create your perfect portrait.
MY pet is deceased, and the only photos I have are ones that were printed out, they aren't digital. Can I still order a portrait?
First of all.. I am so sorry you lost your pet - it's devastating. Secondly, of course you can. If you have physical photos, you can post/ship/mail them to me and I can draw directly from them. I will also scan them for you, which I can send back via email or messenger for you to keep. This means you can have digital copies of your precious photos.
Or, if you'd prefer to keep your photos than send them, if you can scan them - most libraries or print shops such as Staples will do it for you for very very cheap, you can send me the images over email/messenger.
HOw can I contact you if I have any further questions?
You can either use the contact form below, or email me directly at firstname.lastname@example.org. Please make sure you've put a subject line that I'll recognise as important! Or you can message me on Facebook!